“Because one copy is never enough. Control-C safeguards your Xero ledgers, Cin7 inventory, and XPM workflows, captured, searchable, and recoverable when the cloud isn’t.”

Support

Reach the support specialists

Reach the team that builds and runs Control-C. We’ll help you make sense of connection issues, backup status, billing questions, and anything else that’s blocking you.

Submit a ticket Start live chat

How we can help

Control-C keeps businesses running by protecting your Xero, XPM, and Cin7 Omni data. When something doesn’t look right, you shouldn’t have to diagnose it alone. Use this page to send us a ticket, start a live chat during coverage hours, or request a callback from the team.

Submit a ticket

Best for issues that aren’t urgent, audit and compliance requests, backup questions, and anything that needs a written trail.

  • We review logs and connector health in the background.
  • You get a clear explanation of what happened and what we’ve done.
  • Ideal when you want a record for internal follow-up.

Start live chat

Best for time-sensitive questions or when you just want to talk it through in real time.

  • Connect with a human, not a bot.
  • We can quickly step through connection and backup checks together.
  • If needed, we’ll convert the chat into a follow-up ticket.

Submit a ticket

Tell us what’s happening and we’ll take it from there. The more detail you can share, the faster we can help, but it’s fine if you’re not sure where to start.

Don’t fill this out if you’re human:

Which connector is affected?
Priority

We usually respond same business day, and partner-tier requests are prioritised. If this is time-critical, you can also start a live chat.

Attachments are reviewed securely and never shared outside your ticket.

Live chat and coverage hours

Live chat is the fastest way to talk to us in real time. When it’s available, you’ll see the “Start live chat” button at the top of this page.

  • Standard coverage: 08:00–18:00 Monday–Friday (New Zealand time).
  • Partner and MSP requests are prioritised during coverage hours.
  • If chat is offline, you can still submit a ticket and we’ll reply by email.

For urgent platform-wide incidents, always check the status page first. We post real-time updates there and link to relevant help articles when available.

If you’re ever unsure which option to use, just send us a ticket with whatever you know. We’ll review your connectors and backups behind the scenes and get back to you with next steps.